Pilot program
Put these six questions to us.
We will answer every one, and through the pilot you will also see how it looks on your own vehicles: 30 days, 2 vehicles, with no obligation to continue.
Guide
How to choose GPS tracking for your fleet
Quotes tend to look alike: everyone offers a map, history and reports. The difference only shows in the questions that rarely get asked: whose platform it is, who answers when a device stops, what the terms and conditions actually say, and whether you can try it at all before signing. This is the list we would use if we were the ones choosing.
Before you choose
What really separates one offer from another
01
Define the problem first, the package second
“I want to see where the vehicles are” and “I need to sort out fuel that does not add up” are not the same job. The first is solved by basic tracking, which works on any vehicle. The second calls for reading data from the vehicle's bus, which depends on the model and has to be checked before a quote is made.
If the problem is not defined at the outset, it is easy to end up buying a package with ten modules and only ever opening two. That is the most common hidden cost in this business: not the price per vehicle, but paying for features nobody uses.
02
Whose platform are you buying
In Serbia and Slovenia a good share of providers do not build the software they sell; they resell someone else's platform under their own name. That is not a fault in itself: the large platforms are mature and stable.
What it does change is who answers when something stops working, and how quickly it gets sorted. Ask openly whose platform it is, who does the support, and whether the person you are talking to can change anything in the product at all if you find something missing.
03
The terms and conditions are part of the offer
The price per vehicle is visible. Contract length, automatic renewal and the de-installation fee usually are not, because they sit in the terms and conditions rather than in the offer.
Ask for the terms and conditions before you sign and read what they say about termination, renewal and who is allowed to touch the equipment. We have written in more detail about the costs that surface this way in the guide on price.
04
Support: ask about the channel and the timing
“24/7 support” is easy to write. It is more useful to ask what that means in practice: which number you call on a Saturday evening, who picks up, and how long an answer is expected to take when a device stops reporting.
Our support runs on working days from 08:00 to 17:00, with an on-call line outside those hours. That is less than some of the claims made in this business, but it is accurate, and it is the kind of answer you should be asking everyone for.
05
A demo is not a trial
A demo shows the best case: a tidy fleet, perfect data and a presenter who knows exactly where to click. A trial on your vehicles shows your fleet: your routes, your stops and your signal inside your own hall.
So ask whether you can test before signing, and on what terms. If the trial exists only in the terms and conditions and not in the offer, be sure to ask what happens if you do nothing when it expires.
A list for the conversation
Six questions to put to every provider
Whose platform is it and who does the support?
The answer tells you who actually solves the problem when something stops: the person you are talking to, or a third party in another country and another language.
How long is the contract and what do you pay to terminate?
Ask about the term, the notice period, automatic renewal and the de-installation fee. Those four details change the total cost more than any difference in the price per vehicle.
Does the device become mine, and what if I sell the vehicle?
A purchased device and a rented one are not the same thing. Ask what it costs to move one to another vehicle, too, because fleets change more often than contracts are signed.
What is included in the monthly price?
SIM and data traffic, updates, access for several users, the app, training and support. Anything that is not included will turn up later as a separate line item.
Where is the data stored and who has access to it?
For fleets in the EU this is not a formality. Ask where the servers are, how long the history is kept and whether you get a GDPR data processing agreement.
Can I try it on my own vehicles before signing?
If the answer is “no, but we can show you a demo”, that is useful information in itself. A trial on your own fleet is the only test worth having.
FAQ
Questions about choosing a provider
01How many vehicles do I need for it to pay off?
There is no magic number, but with fleets of five to thirty vehicles the difference shows up fastest: that many vehicles is too many to keep in your head, and too few to warrant a dedicated dispatch system. Our pilot is aimed at exactly that range.
02Do I need the package with data from the vehicle?
If the problem is fuel, service intervals or machine operating hours, probably yes. If the problem is where the vehicles are and what was done during the day, basic tracking is enough and it works on any vehicle.
03What if I do not like it after six months?
That is why the exit terms matter as much as the price. Read them before you sign, with any provider. With us the term and the notice period are set out in the offer, and the pilot commits you to nothing.
04A local provider or a large foreign one?
A large one offers a mature platform and a long list of features. A local one offers a phone number answered by someone who knows your case and can influence the product. Decide which matters more to you, and put the same questions from this list to both.